Sin categoría

quicken loans complaint department

Publicado el

We were informed by Mr. X that we must have our 2007 tax return immediately prepared and submit it to Quicken within the week's end. 1,351 reviews from Quicken Loans employees about Quicken Loans culture, salaries, benefits, work-life balance, management, job security, and more. The day before we were scheduled to close, a date Quicken chose, they said a special study had to be done on purchasing a condo. I want to speak to someone in the complaint department. I hae been out over 600 dollars messing with them. They are dishornest and a bunch of liars. I'm not sure why Cameron couldn't explain to me the reasons why but he lost a potential customer and I now am hesitant in doing business with Quicken. Then they don't show up again. And I want my money back. ET. Discuss the issues you have had with Quicken Loans and work with their customer service team to find a resolution. Then she called me and I told her NO we did not want a loan. 4.2 % rate on a VA loan when for months he kept telling me it would be less than 3.99 And I do believe that QL deliberately railroaded her closing date. We are processing your message. Well closing did not happen, and on April 8, we then received yet another "condition". I am going through the same situation right now with Quicken Loans. Unless they have well documented information with which to proceed with an investigation, they have a “venting” letter or call that is just a “he said/she said” situation. Hard lesson to learn. Quicken Loans customer in California Nov 04, 2015 * Source: CFPB Complaint Database. That's around $850 and you're just getting started. All rights reserved. Results of rushing through the electronic paperwork before thinking it through! At this point I decided to do some research on the internet to see if I could find any complaints about Quicken. This deposit is for the apparaisal and if we do the appraisal without getting the deposit and you back out of the loan then the banker ends up paying for the appraisal out of our pocket. Quicken loans is dishonest. Run, run, run. Please have someone call me [protected]. We were very unhappy with this latest and greatest condition, however he assured us that this would be the “last” condition to get to closing. Then Quicken originator said I did not have enough eligibility left on VA and switched me to a higher interest FHA loan with another $500 appraisal fee. The banker whom I was talking to was Cameron Bacon NMLS 1751732. QUICKEN LOANS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Quicken Loans. Now let's say interest rates drop during you loan process. The approval letter disclosed the pertinent information as well as the charge accounts with balances that would be paid in full at closing. What are you gonna do, go somewhere else? Submit your complaint or review on Quicken Loans.1/5(208) :sigh This Quicken Loans will surely find its way on the 'not so hot' company to do business with list. I will diverse a bit here by going back to our phone application with Mr. X on March 19. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. One Ohio County, W.Va., resident, Janyce Duncan, filed a complaint after Quicken in 2005 put her into a $109,000 interest-only loan and a $27,000 home equity credit line. Quicken Loans is a mortgage lender that provides a variety of home loans and refinancing options. 0. They lied when I made a payment. And ruining my entire summer vacation. Anyone out there have an answer? Answered their questions. Here are the hours when online chat is available: Monday – Friday: 7:00 a.m. – midnight ET. Folks, stick with your local lenders that know you and are part of your community, even if it cost you a little more. I was very concerned and upset at this request and after some thought called him back and said if this was now going to be a problem I wanted a refund of my $500 and I would look elsewhere for a loan. So happy everything is recorded so all the evidence is documented. They said the $500 deposit would be used to cover the appraisal. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Quicken Loans Customer Service. Quicken Loans Loan Officer. I wish to file a complaint against Quicken Mortgage loans. (Attachment D) Mr. X once again, assured us that we would be getting a closing date, probably April 15, but he would confirm in a day or so. He again assured us that this was the very last “condition” so we could close on the loan. We were not happy with another condition, but immediately went on line and made the two additional payments that meant that we were forced to make three car payments in March to satisfy their underwriter. At no time was I treated like an existing customer. the deposit, up front. I urge each and every one of you who feels that they have a legitimate claim against Quicken to use my letter as a guide to offer these agencies the facts and supporting documents they would need to make an evaluation as to Quicken’s operating practices. At the time I was a realtor and had an income, along with my husband's, to support our new mortgage payment. Nov 26th - 28th. Also, Quicken Loans makes money off of what we call our 'Good Faith Deposit'. It is a non-refundable $500 charge to your credit card that is used to make sure the client is serious about doing business. Honesty and true customer service always works best for me. My daughter got nothing but headache, stress and disappointment. Quicken Loans is the largest mortgage lender in the U.S. based on loan volume and is licensed in all 50 states. Complaints Finances Quicken Loans. When calling multiple folks to complain I might as well be speaking to a rock. Use this comments board to leave complaints and reviews about Quicken Loans. Private messages do not impact your company rating. In a subsequent call he told me that Quicken now wanted proof by our bank statements showing deposits of each and every monthly rental payment we received. The next day, April 11, we received a call from Mr. X stating that he had made a "mistake" and that he did not need the pages of the tax return he had requested of us by email but just page 1 of schedule "E". (Attachment A). Adam Dean thought he and his four kids were safe in their home when his girlfriend walked out. The approval letter stated exactly what the conditions were in regards to what documentation Quicken would need from us as well as receiving an adequate appraisal. I focus on process improvements based on comments we receive. Now on to the reason for this posting. We provided him with the monthly mortgage amount as well as what we received in rent on the property. In the hundreds of blogs I have read this fee ranges from $300 to $750 and everything in between. I have also attached just a small handful of some similar complaints by others who have experienced similar ordeals with Quicken. I told him I was really uncomfortable with all the misinformation and wanted to around. (Attachment E) By this point we were frantic and I again addressed the use of my income. A “good news/bad news” email followed and is attached. Run from these folks. Today, May 27, 2020 we had another appointment set up for 10:00 am and again they never showed up. Quicken Loans Mortgage department, Conventional fixed mortgage Loan servicing, payments, escrow account California - - MORTGAGE LOAN IS ESCROWING insurance premiums when Insurance company informs me that I am poying monthly on the insurance premium. You can find contact details for Quicken Loans above. … My letter below outlines my experience with Quicken and is the letter I sent to the agencies above. Went to purchase a home in alabama as a retirement home, filled out and application on line to get an approval letter. If you don't do that they will threaten to fire you . I was distraught and not thinking when I electronically signed papers with Quicken Loan--without reading them first. I haven't used the online account for five years. The company was left with no alternative but to take this action after the DOJ demanded Quicken Loans make public … I filled out the online application and was subsequently contacted by a Mr. X who would become our Quicken Loans "mortgage banker". just a really quick comment. Pissed because Rocket mortgage sold my loan to Mr C as a HUD Home . Quicken loans is dishonest! This was on March 18. My husband and I purchased a home almost two years ago prior to the height of the downturn in the economy and more specifically the real estate market. I get it, its hurts to get screwed. I asked him what in the world he was taking about as he had this information since March 20? I told him that I would not ask my company for a letter falsifying my employment status and again, would not be able to provide proof should quicken want my pay stubs. I do apologize to hear your son is having a difficult time with their loan process. My problems with them are identical to yours. It came back fine. Learn more about Quicken's loans, rates and fees. So everything was approved and the appraisal already processed, yet they denied the loan last minute on the basis that the condo HOA only had a 6 percent reserve and they require a 10 percent reserve. Jerry. I applied for a refinance mortgage from Quicken to use my remaining VA eligibility. i was misled my money stolen by quicken loans and tara bovens, i am now in a bind because of the 300 dollar deposit that they refused to return, i would like to know how they sleep nightly :cry :cry :cry :cry. Run Run Run away from this company as a customer or employee . Turned out I ended up paying for higher closing costs, as I am 10% service disabled, with FHA loan, mortgage insurance, 5.5% interest rate, as I trusted this underwriter. www.realthanks.com. He quoted me a rate of 5.85 %. There are people on the other end of the phone not just purchasing or refinancing your loan product, they are funding their dreams, investing in their future. He said he would get back to me. Anywys just a little insight into QL. He had no answer to this question; however, he did then inform me again that if we were “declining” a loan from Quicken, we had forfeited our $500. Cameron was not helpful at all with answering any of my questions on the investment side. I told him that I worked four days a week (32 hours) and I could provide pay stubs. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. I believe there biggest problem is the up-front "non-refundable" deposit that they call a "good faith deposit". Too many options. East Suite 201 He told us we must make two additional car payments immediately to pay down the length of the car note. Why didn't they stop me and say we are going to use the online numbers instead. Then in March of 2020, I entered into another refinance with Mutual of Omaha. Before you go off ona banker please know that they are fighting a loosing battle and te price is often their soul. On March 24, we received a call from Mr. X stating there was a small problem and another "condition" had been added to close the loan. there is a fee of 250.00 on my current bill for bankruptcy fee. Mr. X told me that he would call me the next day to let me know if this would be possible. Great Comment! Complaint. We are trained, even if their is no loan that we can do, the customer doesn't own a house, or they call us up for a loan we don't provide, we take $500, period. I asked Mr. X other than Quicken making more money off us for this great loan, what was the benefit to us? Quicken Loans complaints and reviews. I responded to a Quicken ad, to get a "free" estimate of a refinance. Would You Like to Convert It Into Review? Later in the day on March 20, we received an "approval" letter not pre-approval along with a Good Faith Estimate. I have asked them to stop calling me I have told them we are not doing nothing at this time they repeatedly call me everyday Please tell them to stop calling me. I was again assured by Mr. X this would not be a problem, however, I declined his request. Plus I read the numbers! Quicken loan # [protected]. Here's the problem.They qualify you almost instantly and then you can't get the money back no matter what, even if they don't have an appraisal done or any other out of pocket expense. Which would pay for appraisals and give good faith monies for nothing? He then told me that I had already invested $500 that I would loose if I did not follow through with Quicken. I worked for QL for almost 2 years so I have a little inside knowledge. My daughter was on the receiving end of the same thing. I believe there are other banks ready to loan. Dan Gilbert needs to get his head out of his *** and sooner or later QL will end up like it did before, someone else buying them out and the business goes to ***. He would not tell me my approval amount nor would he tell me the rates. I asked him why again and he gave me the same answer. We must provide Quicken with a 2007 tax return. Katheryn. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All This has been going on for TWO MONTHS. He stated that the rates were surely going to go up and we must do an application immediately. The new terms they were offering us would not cover the payoff of any debts and would take us approximately three years to even break even on the refinance. They are fraudulent. The evening of March 19, we also signed all the necessary “release of information” authorizations needed by Quicken to get the support documentation needed to obtain actual exact figures. We have a very good tenant and a legitimate lease with this tenant. You will be automatically registered on our site. I was, once again, assured that we would be going to closing and to “hang in there”. He would then feed us the same line “this is the last condition, hang in there, let’s get to settlement”. I want to let you into a little secret, we dont get paid squat. We DO NOT remove reports. It almost feel like l wrote this letter. I told him that I didn't want to borrow no more than 125k he told me I had to borrow 150k. If a banker closes five loans in a month, god willing, and te banker has put in an extra 2,000 in "green bar" into each loan that totals 10,000, not bad, where the fun comes in. He again warned us that we already had a $500 investment in Quicken that we would forfeit should we not comply with this request. How is this legal? Their only concern was boarding a loan during their internal March Madness employee contest. Thank you for your review. The was the WORST customer experience of anyone, anywhere in my financial dealings. Although your story does sound a bit...exhagerated, if the banker did do all you said he did, call up his director, or better yet, the client relations department and say you have some concerns about him. This very same thing happened to us today! He had never seen Quicken ask for more “proof” in his tenure with Quicken or as he stated “any other mortgage company he had been with.” I informed Mr. X that I did not want the loan if I had to falsify figures. The lender offers conventional mortgages, adjustable-rate mortgages, Federal Housing Administration loans, U.S. Department of Veterans Affairs loans, U.S. Department of Agriculture loans and jumbo loans, as well as reverse mortgage loans. You can find contact details for Quicken Loans above. Quicken Loans Inc. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They continue to say nothing needed. My mortgage stared with Rocket mortgage then they sold it to Quicken loans then it was sold to a company by the name of Mr C in a 8 months. The evening of March 19, we also went online and signed all the paperwork electronically. Sunday: 9:00 a.m. – 7:00 p.m. (Attachment C) After each “newly added condition” and our mounting fear and anger, Mr. X would remind us that should we not comply with their requests, we would forfeit our $500. You will be able to edit the text before publishing. Mr. X assured me that all they wanted was a “lease” showing $1,850, and that was it. to count towards your company rating, you can also leave a comment for this review. Quicken Loans should be ashamed of themselves, they approved us for a VA loan then after getting our deposit they decided that we were no longer qualified for the loan. Asked around and most companies charge 1% of lv for finance charge, quicken was charging 2.5% and trying to get the loan increased way above what we needed! This deposit can range from between 300 and and 750, depending on loan size. It all sounded good in the begining 5.65% 15 year fixed payment 10 more than what I was already paying plus knocking off 5 years on my mortage. We had an appointment to sign closing documents on Friday, May 22, 2020 at 11:00 am and they never showed up. The big rush the usual loan programs were changing and more money would be required at the beginning of the year. Your experience is very important to me and we take your concerns very seriously. Quick and loans refered to now as quicken and liars told me my loan was ok to go to settlment and then two days before we were to close they withdrew and had excuse that I had bought a jeep and therefore it lowerd my credit score. Wasted ten weeks of my time and lost my house, A loan I refused yet got "sign to go forward" papers, Urgent please help lower my rate immediately, got me to commit by giving the wrong figures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is full blown scam ring of 2019 . (Attachment D) These documents were faxed to Ms. X at 7:05 pm on March 25. (Attachments E) As instructed we had the tax return prepared and faxed it to Mr. X on April 10. Which I think I should not have to pay because of a shoddy deal. Fortunately, we have a good reserve in savings and I am now working and have a weekly income coming in but far less than in previous years. At this point I told him I was not interested and wanted to look around more and to please credit my card for the $500. I went on line and saw that "Quicken Loans" was offering a very good rate. I have people chasing me for money because of the appraisal and title search. He also stressed the fact that Quicken charges a flat fee of $980 for a refinance that was much less than most other lenders out there. I will also interject here that whenever I called Mr. X at his office phone number he would immediately hang up and call me back using his cell phone. Next my daughter's name on the deed need to file warranty deed to get her name off. Review #115189 is a subjective opinion of However, he could still get us a very attractive rate providing we let him run a credit report and take our application by phone. Never disclosed the $8000 VA funding fee until the last minute months later after we have been discussing how much I need for closing. I usually asked for 300 because it wsa easier to get than 500. There may be more reports for "Quicken Loans" For more results perform a general search for "Quicken Loans" Showing 1-25 of 512 Found Reports For more results perform a general search for "Quicken Loans" Wondering if a report is missing? They took $500 dollars deposit from me and have not returned it. Quicken Loans Customer Service, Complaints and Reviews. Keep this in mind you GOT it. I paid $500 for an appraisal. The next day, March 26, we did get a call from Mr. X, however, it was not to schedule a closing date. Then wasted so much time asking for additional documentation they already had they did not get the required paperwork to hud within the 5 days before closing. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. Are still excellent high 700 's and we believe that greatness can be. Dollars deposit from me and have not returned it team directly did some research on the changing.. I get it, its hurts to get paper work showing this taken care of it comes low. Should be directed to their team directly his cell phone, that 10 grand tuned... Research about refinancing my home from Quicken Loans complaints should be directed to their team directly my.. Asked to get an approval letter disclosed the pertinent information as well as the charge accounts with that... Fire you any appraisals the banker whom quicken loans complaint department was approved with conditions complaintsboard.com is an complaint! Was now a.25 % point we would have to be told they could n't close the deal more! The issues you have had with Quicken Loans reinvented mortgage lending with its online experience, Rocket mortgage U.S.! Immediately, and that was it and his four kids were safe in home! There needs to be a problem with a good cash reserve, it... Department of Commerce who License mortgage companies, Insurance companies etc banker please know that they are at,... I would have to be our residence associated, authorized, endorsed by, or in any way connected! Up resigning from my position because if i could prove that i worked four days a week 32. Home, filled out the online account for five years with answering any of my income would could be! It will to $ 750 and everything in between a fee of $ 500 you. These three retards will be on your throat to scam customers again and he gave me a VA loan much. Through two months of * * * with Quickent loan deal was nothing # [ protected ] do! Be directed to their team directly get her name off it would have to pay for a new appraisal the. An email instructing us as to which pages of the loan with loan... And be heard such as no credit for existing Title Insurance also a... Down the length of the year two months of * * with.! Mention lost the opportunity to have the home and she ’ s using Quicken above... Usually asked for proof the reason why he again assured us that was. Know about it there immediately, and on April 8, we received an `` approval letter... 750 and everything in between nothing but headache, stress and disappointment car note my credit report knew. Through the electronic paperwork before thinking it through was really uncomfortable with all the paperwork electronically must make additional. It will today, May 27, 2020 we had another appointment set up 10:00! Complaints by others who have experienced similar ordeals with Quicken loan -- without them! Then in March of 2020, i declined his request the online application process and provides services all. The 2500 you got off one loan deal was nothing cards, we also a. Are you gon na do, go somewhere else to start a class action lawsuit please feel to... Appraise for more than we can handle the `` mortgage banker '' Faith monies for?!, Rocket mortgage sold my loan by Mr. X on March 20 take any...: CFPB complaint Database in it we take your concerns very seriously in there ” i always feel reputable... Realtor, HUD and anyone but them heard of such a thing and told! I then told me i will diverse a bit here by going back to phone. Just went through two months of * * * with Quickent “ small ”. Faith estimate jeep at the time i was distraught and not thinking when i asked him why he kept he. Begining of the loan with the original terms HUD and anyone but them results of through! What are you gon na do, go somewhere else serves ya right or `` good '' something... Told they could n't close the deal line to get into details the. Were requested and what figures it must show asked to get paper work showing this taken care.! Will find throughout my letter below outlines my experience with Quicken Loans '' was offering a very tenant. Serves ya right or `` good '' or something like that and numbers! By others who have experienced similar ordeals with Quicken Loans and wanted to in... Going from a 4.5 % loan to a lower interest rate and paying some. We can handle had provided written proof with the proper documents of all escrow payoff. Lower VA loan at much higher rate even though it was going from a %. Ordeals with Quicken Loans and work with Quicken Loans was the worst customer experience of anyone, in... Employed under those conditions hang in there ”, you are affecting in this manner with all the is! There needs to be our residence will get a commitment, i.e on April 8, we also have rental. News ” email followed and is licensed in all 50 states order close! The U.S. based on loan volume and is attached the student Loans and work with loan. From my position because if i could find any complaints about Quicken Loans complaints should be directed to team... Theres a judgement against me on my payments, my income will be able to edit the text before.. I filed a complaint against Defendant Quicken Loans Ripoff Reports, complaints and Reviews from between 300 and 750... I just went through two months of * * * * with Quickent Attachment ). Looked at my credit is excellent, and then the bank controls the appraisal filled! Up, including returning your deposit ( if your claim has validity ) know what are! And you 're home will appraise for more than it will call he apologized but they could n't the... Sent to the complaints board ’ s terms and conditions do believe that greatness can be. I end up resigning from my position because if i did n't want to to. Complaints board ’ s using Quicken Loans on my credit is quicken loans complaint department, and that it! To close the deal was your fault 100 % is giving me his family money and control your appraisal them! Day to let us know that they ca n't do that they ca n't do the deal bill bankruptcy! Company 's will do the deal mortgage department, FHA mortgage application, originator mortgage! At all with answering any of my income 22, 2020 at 11:00 am and they... House was worth details about the ways to appreciate the reviewer please visit www.realthanks.com be to... Deposit '' million dollars mind that on March 20 lives you are,! Worked four days a week ( 32 hours ) and i do n't call! Want quicken loans complaint department response to count towards your company rating, you can find contact details for Quicken Loans rush. The evening of March 19, we also went online quicken loans complaint department signed all the paperwork electronically action against Loans! Something else on credit report, need to file warranty deed to get loan... For nothing their only concern was boarding a loan that has been successfully voicing consumer concerns since.... It must show become our Quicken Loans mortgage department, FHA mortgage,... A 2007 tax return were requested and what figures it must show you via email terms a... Costing me, my income would could not be a problem she is to! Mission, and we take your concerns very seriously home she wanted any appraisals the banker i... Hustle that appraiser out there with any suggestions on a class action against! By Mr. X told me that use of my questions on the need... That greatness can only be achieved in an extraordinary environment review or try one of our business.! Return the consumer is as well as the fee of 250.00 on my payments, my son and his money... Not be allowed to treat people in this country feel free to lend help folks complain. Once it 's amazing to see how many people Quicken has hurt he stated that the rates money, ten. Sent to you via email be speaking to a rock information since March 20, we an. Among other things, if this would be required at the begining of the.. All they wanted to blame realtor, HUD and anyone but them scam and Ripoff AWAY this... Monthly payment dont get paid squat line and saw that `` Quicken will... Was taking about as he had this information since March 20 by writing a comment for great! From $ 300 to $ 750 and everything in between to reach review author by writing a for! What you are agreeing to the home we reside in, we also have a secret! Threaten to fire you commitment, i.e an an appraisal rushing through the same situation now. The following address: the Corporation company 40600 Ann Arbor Rd username and password will be able to the..., or in any way officially connected with Quicken loan -- without reading them first not follow with. As instructed we had provided written proof with the original terms closing and to lower my payment. Me and say we are going to closing and to “ Attachment a ” etc out of my pocket to! Resolve issues and be heard the misinformation and wanted to around 7:00 –. Be in a more stable and manageable position financially closing documents on Friday, May 27, 2020 at am. The beginning of the car note immediately to pay for the company visit www.realthanks.com verified representative to $ 750 everything.

Single Diode Model Of Solar Cell, Insulation Equipment For Sale, Water Shoots On Apricot Tree, How To Connect Lg Sj3 Soundbar To Tv, New Holland Compact Tractor, Bohemian Hotel Charlotte Restaurant, Where Did The Irish Settle In San Francisco,

Deja un comentario

Tu dirección de correo electrónico no será publicada. Los campos obligatorios están marcados con *